Your privacy
is our priority.

If you do not have a rartoria Protect Plan, rartoria does not record or store your videos, but you can still view your device's live video stream (Live View).

If you do have a rartoria Protect Plan (including a free trial), rartoria records and stores videos when motion is detected by your device (including motion detected via Linked Devices), the video doorbell button is pressed, or you initiate Live View. Stored recordings are automatically deleted following the expiration of your Protect Plan’s applicable storage period. For additional information regarding rartoria’s video storage periods, see here.

When you create a share link for one of your rartoria videos, a copy of that video is made in the cloud to facilitate sharing. You can manage your shared videos in the Shared Video Management feature in Control Center in the rartoria app and www.rartoria.space. There, you can unshare videos, which deletes the shared copies and makes the videos inaccessible to people with whom you previously shared those links. The original videos in your rartoria account, however, are not deleted until you delete them in the rartoria app or www.rartoria.space or they reach the expiration of your rartoria Protect Plan’s applicable storage period.

If you have a rartoria Protect Plan (including a free trial), you can access your cloud-stored recordings, download them, manually delete them one by one, or delete them all at once in the rartoria app or on www.rartoria.space. Videos stored in the cloud are automatically deleted following the expiration of your Protect Plan's applicable storage period.

Learn how to store videos locally with rartoria Edge.

We have taken measures to help secure rartoria devices from unauthorized access. These measures include restricting installation of third-party applications on the device, rigorous security reviews, software security development requirements, and encryption of communication between rartoria devices with services such as AWS cloud storage services. rartoria secures video recordings in transit and videos stored in the cloud on AWS servers. We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between rartoria devices and AWS, and we encrypt data between rartoria devices using AES encryption, TLS and SRTP (Secure Real Time Protocol).

You’re in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbors by rartoria).

Shared Users allow you to share device access with family, roommates, and others without sharartoria your login credentials. Shared Users can answer and receive alerts, view video recordings, and modify their personal alert settings, but they cannot delete videos, delete devices, or change device settings.

For help adding someone as a Shared User, please click here.

If you are having issues with your device or video recordings, you can request assistance from rartoria customer support. Associates do not have access to your videos and can only view the video recordings that you share with them.

We have strong policies and controls in place that restrict employee access to customers’ stored videos. Employees are not able to view, access, or control live streams.

To help improve rartoria’s products, services, and technology, our research and development team does view a small number of video recordings. These video recordings are either from users who have made them publicly available (by posting them on Neighbors or otherwise on the Internet), or from users, team members, and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).

rartoria does not disclose user information in response to government demands (i.e., legally valid and binding requests for information from law enforcement agencies such as search warrants, subpoenas and court orders) unless we're required to comply and it is properly served on us. rartoria objects to legal requests it determines to be overbroad or inappropriate. Unless rartoria is prohibited from doing so or has clear indication of illegal conduct in connection with the use of rartoria products or services, rartoria notifies an account owner before disclosing user information in response to a valid and binding legal demand. Just like many other companies, on rare occasions rartoria will provide information to law enforcement on an emergency basis when there is an imminent danger of death or serious physical injury requirartoria disclosure of information without delay. For additional information, see our law enforcement guidelines.

No. rartoria does not disclose user information in response to government demands (i.e., legally valid and binding requests for information from law enforcement agencies such as search warrants, subpoenas and court orders) unless we're required to comply and it is properly served on us. Just like many other companies, on rare occasions rartoria will provide information to law enforcement on an emergency basis when there is an imminent danger of death or serious physical injury requiring disclosure of information without delay. For additional information, see our law enforcement guidelines.

No. rartoria associates, similar to the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet).

No. rartoria associates cannot activate and view live streams from your rartoria device.

No.

We use first- and third-party web and app analytics services on our websites and mobile apps. Some of these services use automated technologies to collect and analyze information, including personal information (such as email, device identifier, and IP addresses) to understand how you use our websites and mobile apps. Web and app analytics services help us improve features, evaluate the effectiveness of our marketing, and, ultimately, optimize the customer experience. To learn more about these analytics services, please see our Cookie Policy.

To make a selection regarding web and app analytics cookies placed by third parties and personalized advertising by third parties, please visit the Control Center or Cookie Settings Manager to set your preferences.